New Venue Opening! Coffee Bar Manager

Dear Coco, the world’s most popular coffee truck with a cult local and global following is now expanding into indoor coffee bars!

Our mission is simply brilliant coffee, where you’ve always wanted it, served by the world’s best.

We’re looking for an exceptional Coffee Bar Manager to lead the opening of North London’s next great specialty coffee bar and manage a small team of coffee professionals.

Our beautifully styled coffee bar is situated in the foyer of London’s premier Build to Rent building located in Tottenham Hale (opening late October). This venue will deliver exceptional hospitality, a welcoming environment and foster a community for people to connect over delicious coffee, bakes and more.

Our Coffee Bar Manager will manage a team of 3-5 Baristas and report to Founder, Ant Duckworth. The start date for this role is mid-October.

Dear Coco Coffee Bar Managers receive business mentoring from our Founders (refer to bios below). As a fast-growth business, varied positions will become available across the company as we scale, offering exciting career opportunities for our team.

We want our Coffee Bar Manager to:

• Consistently deliver specialty coffee to an exceptional standard. We serve our signature coffee, No. 1 Ant’s Blend created by the team at Triple Co Roast in Bristol.
• Provide outstanding customer service and build relationships with our customers and local community.
• Ensure baristas work professionally, with energy and purpose.
• Bring new ideas to further integrate excellence and innovation into the coffee bar’s practices.
• Act as a brand ambassador for Dear Coco.

Core roles & responsibilities

Operations Management:

• Manage the day-to-day operations of the coffee bar, including opening and closing procedures.
• Order and manage stock (coffee beans, milk, bakes, disposables, etc.). Monitor stock age and minimise wastage.
• Organise staff rota.
• Ensure compliance with all health and safety regulations and licences.
• Ensure the bar and retail items are fully stocked at the start and end of each day.
• Maintain a clean and organised coffee bar, maintaining high standards of cleanliness and hygiene.

Customer Service & Experience:

• Deliver outstanding customer service, creating a welcoming environment for all customers.
• Represent Dear Coco to customers and partners with a clear understanding of the business and premium positioning within the coffee industry.
• Ensure efficient, friendly service while maintaining high standards.

Coffee Quality & Barista Leadership:

• Ensure coffee quality and consistency is maintained throughout the day.
• Train, mentor, and lead the Barista team, ensuring high standards are maintained.
• To effectively lead the Barista team by example and implement efficient systems and policies.

Sales, Event & Promotion Support:

• Assist with promotional activities, including on-site Dear Coco coffee event programming.
• Contribute ideas for improving sales, promotions and customer experience.

Profile of our ideal candidate:

• Minimum 4 years’ experience as a Barista.
• Minimum 2 years’ experience in a Coffee Shop managerial / Head Barista role.
• Confident dialling in the coffee equipment and working with specialty coffee.
• Ability to troubleshoot issues with the coffee machine and grinders.
• Ability to maintain equipment (coffee machine, grinders, burr changes etc).
• Excellent customer service and communication skills.
• Ability to lead, motivate, and train other Baristas.
• Strong organizational and multitasking skills.
• A passion for coffee and a commitment to maintaining high-quality standards.
• Understanding of health, safety, and hygiene regulations.

About Dear Coco’s Founders

Ant Duckworth, former International Marketing Director for global brands, Ant is an Australian surfer, father of three daughters and coffee lover. Ant brings 12 years’ hospitality experience running highly awarded restaurants, cafes and bars in Sydney, Melbourne and London. Ant spent 16 years leading International Experiential Marketing and Brand Partnership teams within some of the world’s most powerful brands. Ant is now full-time Founder & CEO of Dear Coco, focused on building the world’s next great coffee company and enabling other coffee entrepreneurs.

Sam Chandler, former Silicon Valley CEO, start-up founder, father, serial entrepreneur and investor, Sam is a renowned business builder, former EY Australian Emerging Entrepreneur of the Year and Australian coffee tragic. Sam founded, took public and recently sold his software company, Nitro, to a private equity firm for $560 million. Sam brings over two decades of private and public company CEO and board experience. Sam is now Co-Founder & Chairman at Dear Coco, and Founder & Managing Partner of Laneway Ventures, backing Dear Coco’s UK and global expansion.