Do you have a passion for specialty coffee and an interest in craft beer and natural wine?
Hop Burns & Black is one of the UK’s leading retailers of craft beer, natural wine, hot sauce and more, with two stores in Peckham/East Dulwich and Deptford, and an online warehouse. In 2020 we added takeaway coffee to our offering at our East Dulwich Road branch, working with South London-based specialty coffee roastery Lomond Coffee, and quickly gained a reputation for the best coffee in the area, as well as our famous St John Bakery pastries.
We’re celebrating our 10th anniversary this year and are looking for a superstar Store Manager to join our friendly team at our East Dulwich Road branch.
In this role, you’ll be the face of our store:
Coffee Maestro: With a background in specialty coffee, you’ll oversee our coffee hatch, making sure we serve up excellent coffee every time on our 2 Group La Marzocco Linea Classic. Training staff, maintaining equipment and overseeing quality control are a key part of the role
Team Leader: Motivate and support your team to deliver an exceptional customer experience. You’ll work with the senior team to do staff reviews and be responsible for rotas and emergency cover
Product Guru: You’ll become an expert in our craft beer, wine and hot sauce selection and be confident to share your knowledge with customers and colleagues
Store and Stock Champion: You’ll keep the store sparkling clean and looking great, managing stock and inventory levels to minimise wastage and ensure our customers can always access the products they want. You’ll also ensure compliance with health and safety regulations and food safety standards
Process Improver: You’ll have the chance to work with the team to bring new ideas to the table, manage and streamline processes and boost efficiency
Events Manager: You’ll have the opportunity to take part in organising customer events, in-store tastings and other added value opportunities
This full-time role is based at our Peckham/East Dulwich shop, working alongside a small team of passionate and enthusiastic staff. This role will suit someone with a barista background in specialty coffee and an interest in the products we sell (experience working in beer and wine is not needed as full training will be given). You’ll need to work well as part of (and leading) a team, as well as working sole charge, so reliability is key. This is very much a front-of-house role, so you should feel comfortable talking to customers about the range of products we sell. With a lot of stock movements and customer orders on a daily basis, attention to detail is important. A friendly personality and great sense of humour is a given!
As we are a small team, many of our operational processes and decisions are done at “head office” level, which frees up our managers to focus on the customer experience and day-to-day team and store management. It’s a great opportunity for someone wanting to take the next step in their hospitality and retail career. Weekend work and some early (though not too early!) starts are essential.
We are a London Living Wage employer, offer a generous staff discount and loads of opportunities to gain more knowledge in craft beer and wine through formal and informal tastings, festivals and other activities. You’ll be joining a small, experienced, friendly team and a lot of fun is guaranteed.
If you fit the above criteria, we’d love to hear from you. We’re looking to move fast on hiring someone - please send us your CV and a cover letter by Sunday 9th June. We’re hoping to have someone on board by the end of June to ensure a smooth handover with our outgoing manager.
